At FinMantra, we take great pride in the quality of our organic products. We work directly with carefully selected farmers to ensure that every item delivered to you meets our high standards for freshness, quality, and sustainability. Your satisfaction is our top priority, and we stand behind the products we deliver.
This Refund Policy outlines the conditions under which we offer refunds, replacements, or credits for orders placed through our website, mobile application, or customer service channels.
We guarantee the quality of all products at the time of delivery. If you are not completely satisfied with the quality or condition of any item in your order, we offer several options to address your concerns:
Please note that due to the natural variations in organic produce, slight differences in size, shape, or color from the images displayed on our website are normal and do not qualify for our quality guarantee.
To be eligible for a refund, replacement, or credit, you must notify us of any quality issues within 24 hours of delivery. This allows us to address the issue promptly and take appropriate measures to improve our service.
You can report quality issues through the following channels:
When reporting an issue, please include the following information to help us process your request more efficiently:
If any product does not meet our quality standards at the time of delivery (damaged, spoiled, or significantly different from description), we offer:
If any items are missing from your delivery, we will:
If you receive items that were not part of your order, you may:
If your delivery is significantly delayed, delivered to the wrong address, or not delivered at all:
You can cancel your subscription at any time through your account settings or by contacting our customer service team. The cancellation policy is as follows:
You can modify your subscription (change products, quantities, delivery schedule, etc.) through your account settings. The modification policy is as follows:
You can pause your subscription for a specific period through your account settings. To pause your subscription for the upcoming delivery, you must do so at least 48 hours before the scheduled delivery date.
Certain items and situations are not eligible for refunds, including:
Once we approve your refund request, we will process it within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Refunds will be issued to the original payment method used for the purchase. If that is not possible, we will work with you to find an alternative refund method.
In cases of events beyond our control (natural disasters, severe weather, civil unrest, etc.) that affect our ability to fulfill orders, we will work with you to find a satisfactory resolution, which may include rescheduling deliveries, providing credits, or issuing refunds.
For seasonal or limited availability products, substitutions may sometimes be necessary. When this occurs:
Beyond our standard refund policy, we offer a Customer Satisfaction Guarantee. If you're not completely satisfied with your first order for any reason, you can contact our customer service team within 7 days of delivery, and we'll provide a store credit of up to 50% of your order value that you can use on your next purchase.
This guarantee is limited to first-time customers and can only be used once per household.
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy. We encourage you to review this policy periodically for any changes.
If you have any questions about our Refund Policy, please contact our customer service team:
FinMantra Customer Service
96, Rajesh Villas, Yerwada
Bhopal - 228415
Madhya Pradesh, India
Email: support@fiinmantra.com
Phone: +93 121 337 288 (Monday-Saturday, 9:00 AM to 6:00 PM IST)